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ALERT: Patch Released Restore Data Lost in v2.1.1 to 3.0 Upgrade

December 7, 2009

We became aware shortly after Apple posted HeartWise 3.0 to the App Store that the application data files were being overwritten when installing the update through the App Store or iTunes for many users. We did not receive a response from Apple to assist in determining the root cause for the App Store / iTunes overwriting the data file during the upgrade. Past users of HeartWise that have upgraded before know this is not a normal occurrence.

Fortunately, HeartWise quietly saves a backup copy of users data in a secondary file - a capability that we put in mainly to assist us in development and testing. We have DEVELOPED A PATCH that for many users who still have this backup file on their devices can attempt to restore the missing data. This patch will not be able to restore data for users who have completely removed and reinstalled the HeartWise application (thus erasing all files) or for whom the App Store / iTunes has erased the backup file during upgrading or subsequent syncs.

It takes a MINIMUM of 14 days to get any software through Apple's approval process, so look for this patch to become available around Christmas. We STRONGLY RECOMMEND that users export their measurements for safe keeping prior to downloading this or any application update and syncing with iTunes.

This issue only affects HeartWise version 2.1 users who are upgrading to version 3.0. This issue DOES NOT affect new users.

HeartWise Blood Pressure Tracker

Frequently Asked Questions

  1. How can I delete a measurement?

    2. To delete any record, simply swipe your finger from right to left on any row and a 'Delete' button will appear. Touch the 'Delete' button and the record is permanently removed. This is a standard user-interface gesture on the iPhone but is not widely known among newer iPhone users.

  2. How can I change a measurement once I've entered it?

    3. To edit a record, you must first select the desired record. Simply touch the row and the record will be highlighted with an animated white dashed rectangle. Touching a selected record again will cause an 'Edit Record' dialog to appear. You may then change any or all of the record's data. To save the changes, touch 'Save'. To close the dialog without saving the changes, touch 'Cancel'.

  3. When I export my data as a spreadsheet and open it in Microsoft Excel (or similar program), the 'Date' column is filled with pound signs ('#####'). What's wrong?

    4. The dates are there, but the column isn't wide enough to display them. Simply drag the Date column wider with your mouse until the dates are fully readable. This is a function of Microsoft Excel (or similar spreadsheet program), and is not caused by HeartWise or the spreadsheet it exports. We agree that it would be logical for Excel to automatically adjust the width of columns to display all the data, but that unfortunately is not the way it is designed.

  4. Is it possible to track more than one person's blood pressure?

    5. The single-user version of HeartWise can only save and display records fir a single person. We are working on a multi-user version of the program, but it is not currently available. Please check back here for updates on when the multi-user edition will be available.

  5. When will the Spanish and French versions be available?

    6. We plan to include Spanish language support with the release of HeartWise ver. 3.0. French language support will take longer. Check the HeartWise product page for updates on the release date.

  6. Can I export or e-mail a chart?

    7. This capability will be included in the next verison of HeartWise. However, in the meantime you can make a screenshot of your chart that can be imported, emailed, sent via instant message, or used just like any other photo on your phone or device. You can take a screenshot at any time on the iPhone or iPod Touch by pressing the holding the power button on the top of the device and then pressing the home button on the front. You'll hear a "camera" sound and the screenshot will automatically be saved in your normal "Camera Roll" folder on your device.

  7. How do I uninstall HeartWise?

    8. First of all, we can't imagine why anyone would want to do this. But if you insist, you may uninstall any application by touching and holding the application icon on the Home Screen of your phone or device until all the icons on the Home Screen begin to 'wiggle'. The application icon will have a small 'X' in a white circle in the top left corner. Touch this 'X' and the application is permanently removed from your phone. Be careful - you cannot recover your data once your delete the application, even if you download and install it again later. Once you have deleted the application, press the 'Home' button on your phone or device and the icons will stop 'wiggling' and you may use your device normally.

BloodWise Blood Sugar / Glucose Tracker

Frequently Asked Questions

  1. When I start the App, the loading screen appears but never goes away. What's wrong?

    2. BloodWise is built for iPhone OS 3.0 or later. You must have iPhone OS 3.0 or later on your iPhone or iPod Touch to run this application. The application was incorrectly listed in the App Store as requiring OS 2.2.1 or later. This statement is set by Apple when an App is posted to the App Store and is not controlled by us. To run the App, you need to upgrade your device to accommodate OS 3.0 or later. You can upgrade your device through iTunes.

  2. I enter measurements by molecular count (mmol/L), but I can't enter a measurement with a decimal point. What should I do?

    3. Certain international / localization settings on your device can cause the decimal point to not appear in Version 2.1.0. This issue was detected almost immediately and corrected in Version 2.1.1. The update was sent to Apple on October 20, 2009. It usually takes Apple about two weeks to review and approve applications. The update should be available by November 5, 2009, and you will receive it free of charge.

    This issue does NOT affect users in the United States.

  3. How can I delete a measurement?

    4. To delete any record, simply swipe your finger from right to left on any row and a 'Delete' button will appear. Touch the 'Delete' button and the record is permanently removed. This is a standard user-interface gesture on the iPhone but is not widely known among newer iPhone users.

  4. How can I change a measurement once I've entered it?

    5. To edit a record, you must first select the desired record. Simply touch the row and the record will be highlighted with an animated white dashed rectangle. Touching a selected record again will cause an 'Edit Record' dialog to appear. You may then change any or all of the record's data. To save the changes, touch 'Save'. To close the dialog without saving the changes, touch 'Cancel'.

  5. When I export my data as a spreadsheet and open it in Microsoft Excel (or similar program), the 'Date' column is filled with pound signs ('#####'). What's wrong?

    6. The dates are there, but the column isn't wide enough to display them. Simply drag the Date column wider with your mouse until the dates are fully readable. This is a function of Microsoft Excel (or similar spreadsheet program), and is not caused by HeartWise or the spreadsheet it exports. We agree that it would be logical for Excel to automatically adjust the width of columns to display all the data, but that unfortunately is not the way it is designed.

  6. Is it possible to track more than one person's measurements?

    7. At this time, BloodWise is a single-user application. We do not currently have plans to produce a multi-user version.

  7. When will the Spanish and French versions be available?

    8. We plan to include Spanish language support with the release of version 3.0. French language support will take longer. Check the BloodWise product page for updates on the release date.

  8. Can I export or e-mail a chart?

    9. This capability will be included in the next verison of BloodWise. However, in the meantime you can make a screenshot of your chart that can be imported, emailed, sent via instant message, or used just like any other photo on your phone or device. You can take a screenshot at any time on the iPhone or iPod Touch by pressing the holding the power button on the top of the device and then pressing the home button on the front. You'll hear a "camera" sound and the screenshot will automatically be saved in your normal "Camera Roll" folder on your device.

  9. How do I uninstall BloodWise?

    10. First of all, we can't imagine why anyone would want to do this. But if you insist, you may uninstall any application by touching and holding the application icon on the Home Screen of your phone or device until all the icons on the Home Screen begin to 'wiggle'. The application icon will have a small 'X' in a white circle in the top left corner. Touch this 'X' and the application is permanently removed from your phone. Be careful - you cannot recover your data once your delete the application, even if you download and install it again later. Once you have deleted the application, press the 'Home' button on your phone or device and the icons will stop 'wiggling' and you may use your device normally.

GeoQuick GPS Coordinate Bookmarking Utility

Frequently Asked Questions

  1. How can I delete a bookmark?

    2. To delete any record, simply swipe your finger from right to left on any row and a 'Delete' button will appear. Touch the 'Delete' button and the record is permanently removed. This is a standard user-interface gesture on the iPhone but is not widely known among newer iPhone users.

  2. When I export my data as a spreadsheet and open it in Microsoft Excel (or similar program), some columns are filled with pound signs ('#####'). What's wrong?

    3. The data is there, but the column isn't wide enough to display it. Simply drag the column wider with your mouse until the information is fully readable. This is a function of Microsoft Excel (or similar spreadsheet program), and is not caused by HeartWise or the spreadsheet it exports. We agree that it would be logical for Excel to automatically adjust the width of columns to display all the data, but that unfortunately is not the way it is designed.

  3. How do I uninstall GeoQuick?

    4. First of all, we can't imagine why anyone would want to do this. But if you insist, you may uninstall any application by touching and holding the application icon on the Home Screen of your phone or device until all the icons on the Home Screen begin to 'wiggle'. The application icon will have a small 'X' in a white circle in the top left corner. Touch this 'X' and the application is permanently removed from your phone. Be careful - you cannot recover your data once your delete the application, even if you download and install it again later. Once you have deleted the application, press the 'Home' button on your phone or device and the icons will stop 'wiggling' and you may use your device normally.

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